Ending membership

You can end the membership of any of your members by unticking the box "Renew Membership".

You will not be charged any further payments for that membership.

Please note that the next subscription payment for one or more of your members that you have chosen not to renew is due within 3 working days. We will have already submitted these payments to our Direct Debit payment provider GoCardless.

As such we wont be able to cancel this payment however you wont be charged any further payments for the member's subscription.

Your member will continue to have access up to 14 days after the next billing date.

Should you have any queries about this or anything related to pirkx, please contact us at hello@pirkx.com or 0203 963 2685

Ending membership

You can end the membership of any of your members by unticking the box "Renew Membership". You will not be charged any further payments for that membership.

The member will continue to have access to your benefit site up to 14 days after your next billing date. For example if you pay monthly the member's access will end 14 days after your next monthly payment due date.

The member will be informed by email that their membership will not be renew and will be offered the opportunity to continue their pirkx membership on a self pay basis with a pirkx branded benefit site.

If the next subscription payment is within 3 working days we wont be able to cancel this payment and your member will have access up to 14 days after the following billing date.

Why has my pirkx benefit site changed?

You may find that your pirkx benefits site layout has changed slightly.

This is because who invited you to the pirkx site has moved your account to a new view.

You still have access to all the great pirkx wellbeing pages for you and your household.

What is a pirkx Counsellor?

A counselling service is the cornerstone of any integrated health and wellbeing initiative and provides direct telephone access to an advisory support service, for members and their families.

The service costs £2.40 per member per year which will be added to the subscription depending on the frequency of payment you choose to pay for your member’s subscription at either 20 pence per month or 60 pence per quarter or £2.40 per year. The service can be switched off at any time and no further payments will be taken for the service.

All counsellors are accredited by the British Association for Counselling and Psychotherapy (BACP) and work within the framework of the BACP code of ethics at all times. The service is delivered nationwide and is available 24/7, 365 days a year.

Find out more

What is a pirkx Counsellor?

A counselling service is the cornerstone of any integrated health and wellbeing initiative and provides direct telephone access to an advisory support service, for members and their families.

The service costs £2.40 per member per year which will be added to the subscription depending on the frequency of payment you choose to pay for your subscription at either 20 pence per month or 60 pence per quarter or £2.40 per year. The service can be switched off at any time and no further payments will be taken for the service.

All counsellors are accredited by the British Association for Counselling and Psychotherapy (BACP) and work within the framework of the BACP code of ethics at all times. The service is delivered nationwide and is available 24/7, 365 days a year.

Find out more

What is the pirkx telephone counselling service?

The pirkx counselling service provides direct telephone access to an advisory support service, for members and their families.

If you have purchased the counselling service for a member then the telephone number will be shown here on the landing page.

You can purchase the counselling service for £2.40 per year per member by ticking the box next to your member’s name on your invitation dashboard.

Go to invitation dashboard

If you have not purchased the counselling service then your member will have the option to purchase this themselves unless you remove the circle.

Find out more about pirkx counselling

Resend invitations

We resend invitations to any of your invitees who have not yet joined during the first month of them receiving the initial invitation and then monthly reminders thereafter.

You can set the frequency of the reminder emails to weekly or never.

Email delivery report

The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser e12si836579edb.262 - gsmtp

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