FAQ

Get the best out of pirkx

What is pirkx?

pirkx provides a package of benefits and savings for individuals in order to extend their income spending potential and enhance their health and financial well being.


Companies, Associations, Charities, Clubs and Public Sector bodies can offer pirkx as a way to engage their members, their contingent workforce and their employees regardless of employment status.


Self employed individuals can join pirkx and access all the great benefits for the low price of £4.50 per month, £12 per quarter or £45 per year per member.


Companies, Associations, Charities, Clubs and Public Sector bodies can join for free and pay for their members access to pirkx or they can offer access on a self pay basis, all for the low price of £4.50 per month, £12 per quarter or £45 per year per member.


pirkx was launched by a team with experience in the People Benefits industry, business owners and people working in the Gig Economy.

Who can join pirkx?

The self employed (sole traders, contractors, free lancers) and business owners can join pirkx and they and their families can access all the great pirkx benefits.


Business owners, Companies, Associations, Clubs and Charities can join as Corporate users and invite their teams, members and clients to pirkx for them and their families to access the great pirkx benefits

What are the pirkx benefit?

The pirkx benefits extend to the member and the member’s family and include:


  • 24/7, 365 days a year telephone access to a GP and online face to face access to a GP Monday to Friday 8:30am to 10pm, Saturday 8am to 8pm and Sunday 10am to 6pm.

  • Discounts from over 2,500 major high street and online retails

  • Discounted entertainment

  • Discounted travel money, travel currency and international payments

  • Discounted gym membership and access to virtual gym classes

  • A host of wellbeing pages offering holistic, financial and long term care advice

  • A monthly lottery to win up to £3,000 and a number of competitions.


All of these are accessed through the pirkx benefits site

How are the discounts provided?

Online Direct Discounts

Online Direct Discounts are available from our online partners. These are either discounts to the check out price or cash back offers that are added to the pirkx cash back account.


To obtain the discount a member accesses the Retailer’s website via pirkx and the discount will be automatically applied or require you to enter the voucher code at check out

For cash back offers a member accesses the Retailer’s website via pirkx and the cash back amount will be automatically applied after check out

The cashback amount is added to the member’s pirkx cashback account and can be transferred to a bank account once the balance is over £5


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Digital Vouchers

Members can purchase and download vouchers to spend in Store or Online.


Digital vouchers provide cashback in a similar way to the Reloadable cards

The vouchers are ordered online via pirkx and emailed to the member. Great if you are in store and waiting in a queue to pay

The cashback is provided at the time of purchasing the voucher, for example ordering £75 of vouchers with 10% cashback provides a cashback amount of £7.50

The cashback amount is added to the member’s pirkx cashback account and can be transferred to a bank account once the balance is over £5

The voucher can be used in Store or Online and can be used alongside any Retailer loyalty cards

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Reloadable Cards

These are physical cards that members can load with money and use to spend in Store or Online.


The cards are ordered online via pirkx

The cards are loaded with cash online via pirkx and can be set to automatically top up monthly

The cashback is provided at the time of loading, for example loading £100 to a card with 4% cashback provides a cashback amount of £4

The cashback amount is added to the member’s pirkx cashback account and can be transferred to a bank account once the balance is over £5

The cards are reloadable so a single card can be used multiple times by either reloading on the pirkx site or using automatic top up

The card can be used in Store or Online and can be used alongside any Retailer loyalty cards

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Multi retailer reloadable cards

In addition to accessing our range of pirkx discounts via the ‘Shop In Store’ and ‘Shop Online’ methods outlined above there are multi-store card available on pirkx.


These cards offer cashback across over 120 High Street brands across fashion, technology, books, beauty, games or anything else

What are Trivial Benefits?

HMRC, of course, have some fairly strict rules when it comes to what they define as ‘trivial’. You don’t have to pay tax on a benefit for your employee if all of the following conditions are met:


The benefit doesn’t cost you £50 or more to provide (including VAT)

The benefit isn’t cash or a cash voucher

The benefit isn’t a reward for your employee’s work or performance

The benefit is not part of any contractual obligation with your employee


For more information, please visit HMRC’s official guidance at https://www.gov.uk/expenses-and-benefits-trivial-benefits

Please can I have a demonstration ?

Our team would be delighted to provide a demonstration of the site. To arrange a demonstration please call us on 020 3963 2685 or email us at hello@pirkx.com

What should I do if a discount does't work ?

If for any reason a discount doesn’t work with a Retailer our customer support team would be delighted to help, please call 0345 561 0131 or email customersupport@pirkx.com

What should I do if I can't login to my pirkx account?

If you have reset your password and still cannot login to your account please call us on 020 3963 2685 or email us at hello@pirkx.com and we’d be delighted to help with your access to the site

Do I have to pay to signup as a company?

No it is entirely free. You can sign up and build your personalise pirkx page adding any benefit that you may already have.

Can I join for just a month?

Yes you are only committed to the payment frequency that you choose

How to cancel ?

Is really simple to delete your account, you just need to press the batton delete in settings and your aacount with all your data will beremoved from pirkx

How long is the pirkx membership and can I cancel?

If you are paying for your pirkx membership you can choose to pay either monthly, quarterly or annually. There is no commitment beyond the payment frequency you choose.


Should you wish to end your membership you can do so at any time by going to your “My Details” page and either un-renewing your membership or deleting your account.


Should you be within 3 workings of your next payment date we are unable to cancel your membership payment and if the payment is successful we will extend your membership for a further payment period based on the frequency of payment e.g. monthly, quarterly or annually.

What happen if I have a leaver?

Should you wish for a membership not to be renewed then simply unclick the “Renew” tick box next to the member’s name on your pirkx Corporate dashboard

Can I block the corporate content that is show to a leaver ?

Yes, there are different type of layout available which can be selected for each member. For instance, you can decide to have a different page for employee, client and just the general pirkx overview for anyone that is leaving the company

Are there any setup cost?

No it is entirely free, if you need help to set up your corporate page please call us on 020 3963 2685 or email us at hello@pirkx.com

What do I get if I introduce a friend or business?

Yes we give you 2 pound per paid for member per annum. Should they choose a monthly or quarterly payment frequency, your Introducer fee will be pro rata

Have we answered your question?

If we haven't, please contact customer services by call us on 020 3963 2685 or email us at hello@pirkx.com

AFFORDABLE WELLBEING BENEFITS, IMPROVING HEALTH, WEALTH AND HAPPINESS